# How to access

1. In the upper right corner, click on the icon with a doll representing the user, as illustrated below:

<figure><img src="https://1687673077-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZ9sinLUl52lDK1vg6b8g%2Fuploads%2FPaIzem6nfEQSi33JFt07%2Fimage.png?alt=media&#x26;token=04b8fc5f-d0a4-4166-a33c-0a8c55052172" alt=""><figcaption></figcaption></figure>

2. The System will display a screen with a menu of features:

<figure><img src="https://1687673077-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZ9sinLUl52lDK1vg6b8g%2Fuploads%2F9fIc2R4cACkPxbsD3rmn%2Fimage.png?alt=media&#x26;token=78383bbf-c6da-401d-93c5-da1e49af463e" alt=""><figcaption></figcaption></figure>

3. When clicking on the "**Tickets**" option, the system will direct you to the Tickets platform where you can view open Tickets, in addition to opening new Tickets:

<figure><img src="https://1687673077-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZ9sinLUl52lDK1vg6b8g%2Fuploads%2FdsfATMDN7BXKr9IDbE3E%2Fimage.png?alt=media&#x26;token=eb297926-245c-4bfb-97f2-81c9617daa31" alt=""><figcaption></figcaption></figure>

4. By clicking on the "**+ New ticket**" button, the system will direct you to the new ticket opening screen, where the following information must be provided:

<figure><img src="https://1687673077-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZ9sinLUl52lDK1vg6b8g%2Fuploads%2Fl1uDtTXJNuUcMWup6kXa%2Fimage.png?alt=media&#x26;token=d92ab842-0b65-4213-8a40-4f2bb490c426" alt=""><figcaption></figcaption></figure>

* **Category**: Select one of the following options:
  * **Question**: If you have any doubts regarding the platform or wish to request data reprocessing.
  * **Improvement**: If you have a suggestion to enhance an existing feature on the platform.
  * **Issue/Problem**: To report a problem or a bug identified within the platform.
  * **New Feature**: To suggest a functionality that does not yet exist on the platform.
* **Product**: Specify which product the new request refers to.
* **Feature**: After selecting the product, the system will enable specific feature options related to that product so you can pinpoint exactly what needs attention.
* **Context**: Inform the context being used for this request (e.g., AWS, Azure, GCP, etc.).
* **Summary**: Provide a brief title for your request. (e.g., "How do I create a custom field?")
* **Description**: Provide a detailed explanation of your request, including your needs, the scope, or what exactly is happening. The more details you provide, the faster our team can understand and address your request.

*Example: "I need a field that shows my cost per business area. I already have the 'Company' boost configured. How can I create this field?"*

* **Attachment**: If you have any files you would like to present regarding the request, such as a screenshot of an identified issue, please feel free to attach them. This makes it much easier for our team to understand how we can help you.

<figure><img src="https://1687673077-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZ9sinLUl52lDK1vg6b8g%2Fuploads%2F6yBtdGaAH3yG0HtZ6lzI%2Fimage.png?alt=media&#x26;token=ed396fa3-7dd8-46fc-b342-4c779d947247" alt=""><figcaption></figcaption></figure>

5. Finally, when clicking on the "**Create Ticket**" button, the system will open a new Ticket and direct it to the team responsible for support.
6. When you finish opening a ticket, the system will return to the main screen where you can search for an existing ticket:

* **Search tickets**: The system allows you to search by ticket name

<figure><img src="https://1687673077-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZ9sinLUl52lDK1vg6b8g%2Fuploads%2FdwHkcqJ1lOidaooMWi2E%2Fimage.png?alt=media&#x26;token=d96faa63-6842-439f-8432-a483b2c2e76a" alt=""><figcaption></figcaption></figure>

* **Filter by Category or Status**: It is possible to search by ticket category or execution status.

<figure><img src="https://1687673077-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZ9sinLUl52lDK1vg6b8g%2Fuploads%2Fz34lnry05DJKtQI294FN%2Fimage.png?alt=media&#x26;token=a6b7bd95-074e-4dd4-b984-948ad91e2936" alt=""><figcaption></figcaption></figure>

<figure><img src="https://1687673077-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZ9sinLUl52lDK1vg6b8g%2Fuploads%2FKQQsgny5BVAwTWGFVInM%2Fimage.png?alt=media&#x26;token=b3fceb57-2d96-4e6f-811c-7bf9332fa707" alt=""><figcaption></figcaption></figure>

7. When you find the desired ticket, the system allows you to view more details by clicking on the ticket.

<figure><img src="https://1687673077-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZ9sinLUl52lDK1vg6b8g%2Fuploads%2FfX21FHU8yaXY4xq7ZPpc%2Fimage.png?alt=media&#x26;token=a72dac83-7a35-455e-9cb2-1bbf5344e43d" alt=""><figcaption></figcaption></figure>

8. The system will direct you to the Ticket monitoring screen, where you can view the comment history.

<figure><img src="https://1687673077-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZ9sinLUl52lDK1vg6b8g%2Fuploads%2FkJeSWNp7CDx33uWR0hyf%2Fimage.png?alt=media&#x26;token=044145fa-6acd-4e4c-99f7-d195b1a4876b" alt=""><figcaption></figcaption></figure>

9. On this screen, the system also allows you to view information related to the ticket, such as:

* **Reporter**: Person responsible for opening the Ticket
* **Context**: Context being applied to the service
* **Product**: Product of the platform that you want to support
* **Functionality**: Functionality related to the product that you want to support
* **Created at**: Date the Ticket was opened
* **Updated at**: Date the Ticket was last updated